JeffSTAT's Communications Center
To contact JeffSTAT's Communications Center, call 215-955-4444.
JeffSTAT's Communications Center operates 24 hours a day. Using a computer-aided dispatch (CAD) system, JeffSTAT dispatchers continuously track the status and location of all vehicles and transport teams. The dispatchers at the Center maintain constant contact with personnel via digital pagers, two-way radios and cell phones.
Our dispatchers are responsible for scheduling and coordinating all of the logistics associated with each transport. We work side by side with coordinators from the Jefferson Transfer Center to facilitate physician-to-physician communication for acceptance and to coordinate bed assignments at Jefferson.
When referring a transport to JeffSTAT's Communications Center, the dispatcher will ask the caller to provide the following information:
1. Type of transport/service requested
2. Date and time of the transport
3. Patient's name, home address, telephone number, age, date of birth and sex
4. Diagnosis, chief complaint or reason for transport
5. Insurance information – including the type, identification number, authorization numbers and group numbers for all insurance carriers
6. Referring and receiving facility
7. Referring and receiving physician
8. Name of the caller and contact telephone number
Hospitals referring transports to JeffSTAT must provide the following documents to the transport team when they arrive at the bedside:
1. Copy of the patient's face sheet
2. Copy of the patient's chart
3. Copies of X-rays and other radiological studies (for critical care patients)
4. Completed physician's medical necessity certification form (Medicare patients)
5. Completed advanced directive verification form (if applicable)
To contact the Jefferson Transfer Center, call 1-800-JEFF-121
(1-800-533-3121).
To contact the Billing Office, call 215-955-4414.